Conflict Resolution - The 'Relationship Ladder'
The following statement holds much wealth for resolving conflict:
"People don't care how much you know until they know how much you care."
Why is this statement powerful?
The more you care that all sides of a conflict are truly heard ...
... the more likely you are to find an agreeable solution.
These steps are an excellent guide for resolving conflict (use them in order!):
1. Focus on the other person
2. Seek confirmation on what you "understand"
3. Look for trust
4. Gently discover the truth
5. Establish hope
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